Shipping & Returns

Shipping Information
We are proud to offer free shipping in the Continental United States on any order of $100 or more. We aim to ship all orders within 1-2 business days after they are placed. During holiday season and busy sale periods, our small team gets busy and ships within 4-5 business days. If you have any questions about your shipped order, feel free to contact us by email (orders@kalifano.com) or by phone Monday through Friday from 9am to 5pm PST.

When using our "Economy" shipping service, we will use FedEx Ground/SmartPost or USPS First Class/Priority Mail to ship your items. Most expedited orders are shipped via FedEx 2-Day express.

Express orders placed before 12 pm PST will likely get shipped out that same business day. Orders placed after that will likely be shipped the next business day.

KALIFANO is pleased to include packing, shipping, and insurance costs within the continental USA to your FRONT DOOR on orders over $100, if there are no stairs.  Unfortunately, the price you are paying does NOT include "white glove" delivery inside your home.  Our shipping partners will leave your shipment outside your door. You are responsible for bringing the shipment into your home.
KALIFANO is NOT responsible for duties, taxes, & VAT charges for international shipments.  Those costs will be billed directly to you by import and shipping agents.

International Orders
We are proud to ship all over the world. The customer is responsible for all import duties & taxes when the receiving address is outside of the United States. We typically ship international orders via FedEx and FedEx will most often serve as the broker upon receiving the item. Each country has unique regulations and rules. For specific questions, please don't hesitate to call us at +1.702.837.6812 or email us (orders@kalifano.com).

Returns policy
Thank you for trusting us with your purchase of our handcrafted & natural gemstones products. We strive to always deliver the best quality; however, imperfections always exist in nature. In the event that you need to return an item purchased from KALIFANO.com, we have a 30 day return policy from the date the item was shipped. Freight items are subject to 10% restocking fee and customer is responsible for return shipping. Please contact us through our website or call 702-837-6812 (Monday through Friday, 9am to 5pm PST) to get assistance with returning your product(s).

Please document any noticeable damage to shipping carton(s) before signing for shipment. All damage claims must be submitted with photographs within 48 hours.

Dispute: Any dispute regarding this invoice shall be arbitrated in Las Vegas, Nevada, under the rules of the American Arbitration Association and the laws of the State of Nevada. Customer shall pay all arbitration and court costs, reasonable legal fees and expenses, plus legal interest on any award or judgment, plus any and all expenses incurred in pursuit of this claim.

PRICING SUBJECT TO CHANGE WITHOUT PRIOR NOTICE THANK YOU.