FAQ

Ordering on KALIFANO.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO CART" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You may also order over the phone, by calling +1 (702) 837-6812 or email us at ORDERS@KALIFANO.COM

Yes, it is safe to order on KALIFANO.COM. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

KALIFANO. is currently registered to collect sales tax in every state in the U.S. that imposes a sales tax. Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. The terms contained herein are subject to change as taxation regulations continue to evolve. KALIFANO continuously monitors state and local tax laws to ensure compliance.

Unfortunately we are not able to yet offer in-store pick up for items purchased online. If you would like to place an order that needs to be picked up from our Las Vegas retail locations, please email us at ORDERS@KALIFANO.COM or call us at +1 (702) 837-6812.

In appreciation of their service, we’re pleased to offer 10% off select item lines for educators, active duty, reservists and veterans of the U.S. Armed Forces. Please contact us at ORDERS@KALIFANO.COM or call us +1 (702) 837-6812 for more information.

KALIFANO currently accepts all major credit cards, Apple Pay, and KALIFANO gift cards . For information on alternate payment methods like check or bank wire, please email us at ORDERS@KALIFANO.COM

We typically ship all online orders within 2 business days of the order being placed. We reserve the right to delay shipment for larger items that require more extensive packaging. You will receive tracking information as soon as the order ships.

When using our “Economy” shipping service, we will use FedEx Ground/SmartPost or USPS First Class/Prioirity Mail to ship your items. Most expedited orders are shipped via FedEx Express. For items that require a pallet, we most often use FedEx Freight.

Yes. All orders placed with KALIFANO are fully insured in the incidence of damage or theft during transit. All claims must be filed with ORDERS@KALIFANO.COM within 48 of receiving damaged items.

We strive to always deliver the best quality; however, imperfections always exist in nature. Please note that due to the fact that many of our items are one-of-a-kind, they may not always arrive exactly as displayed on our website. In the event that you need to return an item purchased through KALIFANO.COM, we have a 30 day return policy from the date that the item was shipped. Please contact us at +1 (702) 837-6812 or email us at ORDERS@KALIFANO.COM should you need to request a return.

Please contact us at +1 (702) 837-6812 or email us at ORDERS@KALIFANO.COM should you need to request a return.

KALIFANO.COM features a limited but extensive collection of KALIFANO merchandise for online shopping. We are continually adding to our online merchandise offerings. For more of our one-of-a-kind specimens that are available in our stores, please check our website periodically or call us at +1 (702) 837-6812 or email us at ORDERS@KALIFANO.COM

Yes, unless otherwise stated all KALIFANO fossils and minerals are authentic and genuine. We work with miners and archaeologists from all around the world from places like Madagascar, Brazil, Uruguay, Morocco, Indonesia, Russia, and even from places like Utah and Wyoming.

We have an exclusive contract with a studio in Indonesia where our team of 18 artists weld the recycled metal art sculptures from used automotive parts.

Our team of artists spend about 4 months on each sculpture. They spend a tremendous amount of time on selecting the automotive parts, welding the specific parts to each other and then they meticulously clean and paint each sculpture before they are ready to be showcased. When all is said and done, the average 9 foot tall sculpture weighs about 1,200 pounds with some weighing well over 2,000 pounds.

KALIFANO does have wholesale partners that carry our product lines, but rest assured that you will always find the lowest prices from our retail locations or website. Buyers should be wary of purported KALIFANO. merchandise sold through unauthorized channels. Beware of counterfeits.