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FAQ

HOW TO ORDER

Ordering on KALIFANO.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO CART" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You may also order over the phone, by calling +1 (702) 837-6812 or email us at ORDERS@KALIFANO.COM

SAFETY & SECURITY

Yes, it is safe to order on KALIFANO.COM. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. We literally cannot see your credit card information. It is safer for you to order from KALIFANO.com than over the phone. However, if you still prefer to order over the phone we are happy to assist you. Please feel free to call us at +1.702.837.6812.

SALES TAX

We are currently registered to collect sales tax in Nevada, so if you are shipping to Nevada, you can expect to pay sales tax. We may also charge you sales tax on other states, and we reserve the right to update our policies without notice. We actively monitor new laws regarding sales tax remittence and will always strive to stay in accordance with the law.

IN-STORE PICK UP

Unfortunately we are not able to yet offer in-store pick up for items purchased online. If you would like to place an order that needs to be picked up from our Las Vegas retail locations, please email us at ORDERS@KALIFANO.COM or call us at +1 (702) 837-6812.

EDUCATORS AND MILITARY DISCOUNT

In appreciation of their service, we’re pleased to offer 10% off select item lines for educators, active duty, reservists and veterans of the U.S. Armed Forces. Please contact us at ORDERS@KALIFANO.COM or call us +1 (702) 837-6812 for more information.

Please note that this discount cannot be combined with other offers.

ACCEPTABLE PAYMENT METHODS

KALIFANO currently accepts all major credit cards, Apple Pay, and KALIFANO gift cards.

We also accept paypal, and Shop Pay installemnts.

For information on alternate payment methods like check or bank wire, please email us at ORDERS@KALIFANO.COM

WHEN WILL MY ORDER SHIP

We typically ship all online orders within 2 business days of the order being placed. We reserve the right to delay shipment for larger items that require more extensive packaging. You will receive tracking information as soon as the order ships.

SHIPPING METHODS

When using our “Fast” shipping service, we will use FedEx Ground or USPS First Class/Prioirity Mail to ship your items. Most expedited orders are shipped via FedEx Express. For items that require a pallet, we most often use FedEx Freight.

FREIGHT SHIPPING

For larger and/or heavier items, we will build a custom crate for your products and ship via FedEx freight. Please allow for extra shipping and processing time. FedEx freight will likely contact you to schedule the delivery. Please note that they are not able to place the items direclty in your home.

If you are looking for white-glove service, please contact us at +1.702.837.6812 or at ORDERS@KALIFANO.COM so that we can assist you.

MISSING OR DAMAGED ITEMS

All orders placed with KALIFANO are fully insured in the incidence of damage or theft during transit. All claims must be filed with ORDERS@KALIFANO.COM within 48 of receiving damaged items.

RETURN POLICY

We strive to always deliver the best quality; however, imperfections always exist in nature. Please note that due to the fact that many of our items are one-of-a-kind, they may not always arrive exactly as displayed on our website. In the event that you need to return an item purchased through KALIFANO.COM, we have a 30 day return policy from the date that the item was shipped.

Please contact us at +1 (702) 837-6812 or email us at ORDERS@KALIFANO.COM should you need to request a return.

AUTHENTICITY

Uunless otherwise stated all KALIFANO fossils and minerals are authentic and genuine. We work with miners and archaeologists from all around the world from places like Madagascar, Brazil, Uruguay, Morocco, Indonesia, Russia, and even from places like Utah and Wyoming.

We service the Smithsonian Museum, Wynn Hotel, Palazzo, Venetian and hundreds of cruise ships around the world.